Every Belle Impression wallpaper, mural and wall decal is printed to order in our Leicester studio. If something isn’t right, here’s how returns work. Not sure about a design or colour? Order a sample first so you can see it on your wall.
Changing or cancelling an order
We start printing quickly, so if you need to change or cancel an order, please email hello@thebelleimpression.com with your order number within 2 hours of ordering.
Made-to-measure and custom orders cannot be cancelled once printing has started, because they are made to your specification. Standard-size items can still be returned after delivery, as set out below.
How to start a return
- Email hello@thebelleimpression.com with your order number, the item(s) you’d like to return and the reason.
- If anything is damaged or faulty, please add clear photos of the problem and the panel labels.
- We’ll reply within 2 working days. Please wait for our confirmation before sending anything back.
Damaged, faulty or misprinted items
If anything arrives damaged, faulty, misprinted or not as ordered, we’ll reprint it free of charge or give you a full refund. This applies to every product, including made-to-measure and custom orders.
- Please check all panels before hanging, and tell us within 30 days of delivery.
- If you spot a problem, please don’t hang more than one panel, as we can’t accept claims for wallpaper that has been fully installed with a visible fault.
- In most cases we’ll reprint the affected panels without asking you to send anything back. If we do need the item back, we’ll cover the return postage.
Changed your mind?
Wall decals: 30 days. You can return wall decals within 30 days of delivery, for any reason, as long as they are unused and in their original packaging.
Standard-size wallpaper and murals: 14 days. You can cancel or return standard-size wallpaper within 14 days of delivery, as long as it is unused and in its original tube and packaging. Please tell us within 14 days of delivery and send the item back within 14 days of telling us.
You’re welcome to open the parcel to check your order, but wallpaper that has been cut, pasted, peeled or hung can’t be returned unless it’s faulty. We may reduce the refund if an item has been handled more than needed to inspect it.
Return postage for change-of-mind returns is paid by you. We recommend a tracked service and keeping your proof of postage, as we can’t refund items lost in transit.
Items we can’t accept back (unless faulty)
- Made-to-measure wallpaper and murals (printed to your wall size)
- Custom orders, including custom colours, custom designs and wallpaper made from your own image
- Samples
Made-to-measure and custom items are made to your specification, so they are exempt from the 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Refunds
Once your return arrives and we’ve checked it, we’ll refund you to your original payment method within 14 days. If you return a whole order, we’ll also refund the standard delivery charge you paid. If you chose a more expensive delivery option, we’ll refund the cost of our cheapest option. Your bank may take a few extra days to show the refund.
Orders outside the UK
For change-of-mind returns from outside the UK, you are responsible for the return postage and any customs charges. Faulty items are covered as above.
Where to send returns
Belle Impression, 67a Bedford Street South, Leicester LE1 3JR, United Kingdom. Please post rolls in a tube or box so they arrive uncreased.
Your statutory rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015.