These terms apply to every order placed on thebelleimpression.com. Please read them before you order. They do not affect your statutory rights.
1. Who we are
Belle Impression is a trading name of Bella Stampa LTD, a company registered in England and Wales (company number 11560642). Our address is 67a Bedford Street South, Leicester LE1 3JR, United Kingdom. VAT number: GB357874349. You can contact us at hello@thebelleimpression.com.
2. Your order
When you place an order, we’ll email you to confirm we’ve received it. Our contract with you starts when we confirm your order. If we can’t accept your order, for example because of a pricing error or a problem with payment, we’ll tell you and will not charge you. You must be 18 or over to place an order.
3. Our products
Everything we sell is printed to order. We do our best to show colours accurately, but colours on screen can differ slightly from the printed product, so we recommend ordering a sample first. Peel and stick products are designed for clean, smooth, painted walls and are not suitable for textured walls. Please follow the guidance on our How to hang page.
4. Prices and payment
Prices are in pounds sterling and include VAT. Delivery charges are shown at checkout before you pay. We accept payment by card, Apple Pay, Google Pay, Klarna, Link and PayPal. Payment is taken when you place your order.
5. Delivery
Delivery charges and times are set out on our Delivery page. Delivery times are estimates. If your order is significantly delayed, please contact us. For orders outside the UK, you may have to pay import duties and taxes charged by your country.
6. Cancellations and returns
Your rights to cancel and return an order, and how refunds work, are set out in our Returns & Refunds policy. Made-to-measure and custom products are made to your specification and cannot be returned unless faulty.
7. Faulty products
If a product is faulty, damaged or not as described, you have legal rights under the Consumer Rights Act 2015. We’ll reprint it or refund you as set out in our Returns & Refunds policy.
8. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss or damage that is not foreseeable, for business losses, or for damage caused by applying products to unsuitable surfaces or not following our hanging guidance. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.
9. Designs and images
The designs and images on this website belong to us or our licensors. You may not copy or reproduce them without our written permission. If you send us your own image to print, you confirm that you have the right to use it.
10. Your personal information
We use your personal information only as set out in our Privacy Policy.
11. Changes and governing law
We may update these terms from time to time. The terms in force when you place your order apply to that order. These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring proceedings in your local courts.